Support

Warranty Support

Need help with your Quantum PC? Submit a warranty support request and our team will guide you through the next steps. Every Quantum PC includes a 3-year hardware and labour warranty for covered hardware faults, with support before any return is arranged.

3-Year Hardware & Labour Warranty

Every Quantum PC includes warranty support for covered hardware faults.

Free Postage for Eligible Warranty Returns

Where support confirms an eligible warranty return, we will guide you through the postage process.

Support Before You Send Anything Back

Contact us first and wait for instructions before posting the PC or any parts back.

Covered

  • Eligible hardware faults.
  • Diagnosis support.
  • Repair support for covered faults.
  • Free postage for eligible warranty returns.

May not be covered

  • Accidental damage.
  • Misuse or unauthorised modification.
  • Software-only issues.
  • Cosmetic or consumable wear.

Start a warranty support request

Tell us what is happening and wait for warranty instructions before sending anything back.

Before you submit

  • Check the power cable is connected.
  • Check the monitor/display cable is connected.
  • Restart the PC if it is safe to do so.
  • Photos or videos of the issue can help us understand it faster.
  • Your order number helps us find the purchase faster.
Issue type